Deliverables:

The Resources will act as a subject matter expert on a variety of infrastructure projects initiatives including service enablement's, networking and new features proof of concept. Some of these will include designing, supporting and configuring SDN networking, securing network, colo network improvements and supporting service delivery excellence including automations. They will also assist with complex Cluster solutions that require enhanced integration with cloud services, assist FTE builders with complex projects on-prem or in cloud and act as site reliability engineering as required.

Key Responsibilities:

• Improve and support the day-to-day operations of on-prem infrastructure including integration and upkeep with cloud vendors, networking and optimization.
• Create and conduct automation activities.
• Support migration to new hardware and software stacks. Support LCM maturity by assisting in refresh strategy.
• Assist in process refinement, application performance improvements.
• Refresh of legacy environments.
• Assist FTE in complex client projects including design and build activities.
• Assist with incidents for mission critical applications as required.
• Guide integration team to enable networking and pipeline service.

Evaluation Breakdown

1. Technology Experience - 20%

Parameters:

• Extensive knowledge in deploying and managing core IT systems, including networks, firewalls, SDN and hypervisors.
• Proficient in Networking and VMware with hands-on experience.
• Building new infrastructure using automation based on design specifications.
• Integrating services such as identity management, logging, and monitoring.
• Generating reports as needed and facilitating skills and knowledge transfer.
• Demonstrating leadership in managing projects and initiatives from start to finish, both technical and non-technical.
• Handling intake and resolving incidents efficiently.

2. Technical Expertise - 20%

Parameters:

• Facilitate integration and enablement across various industry platforms including VPNs, B2B and Business Connect.
• Implement and improve enterprise services.
• Proven hands-on experience with on-prem cloud environments, including VMware networking, automation, patching, and CI/CD pipelines for Infrastructure as Code.
• Extensive experience in networking design and implementation using SDN, tenants, and micro-segmentation with VMware and Cisco ACI.
• Comprehensive knowledge of firewalls, L2/L3, and routing, with practical hands-on experience.

3. Service Delivery - 15%

Parameters:

• Apply SRE expertise to create automation and self-service portals, improving service delivery and monitoring for legacy and on-premises network systems.
• Develop and implement scripts to automate network configuration, monitoring, and maintenance tasks.
• Enhance network reliability and performance through automated incident detection and resolution.
• Integrate network monitoring tools with self-service portals to provide real-time insights and alerts.

4. Communications, Customer Service and Analysis and Problem-Solving - 15%

Parameters:

Demonstrated experience with troubleshooting and resolving at complex levels for large enterprises across many networks.